Group Therapy Centre (Cambridge)

Assistant Administrator

The Group Therapy Centre is a long-established, not-for-profit, psychological treatment service, and is unique in providing both short and long-term group therapy, low-cost and free where necessary. We treat a wide variety of conditions ranging from Depression and Anxiety to more serious conditions such as Bipolar, Personality Disorder and developmental traumas.

An exciting opportunity has arisen to join our committed and compassionate team. We are looking for an assistant administrator to assist with data entry, management of appointments and making contact with individuals who access the service. This is a part time role for 16-20 hours per week.

Key responsibilities and accountabilities
1. Answer patient enquiries and respond to referrals.
2. Add patients to the patient database and track communications
3. Arrange appointments for patients confirming with patients and therapists.
4. Ensure the clinical team is effectively supported
5. Update clinical data and reports using spreadsheets
6. Manage, organise, and update relevant data using database applications
7. Organise, manage and produce data statistics and produce relevant reports
8. Interpret instructions and issues arising, and implement actions according to administrative policies and procedures
9. Administration support for internal projects such as research projects

Motivated, with a positive outlook, and a clear focus on high standards. Able to work with minimal supervision and critically assess own performance. Able to accept and respond to instructions and requests. Mature, credible, and comfortable in dealing with people at all levels. Empathic communicator, able to see things from the other person’s point of view. Keen for new experience, responsibility and accountability.

Personal Situation
Able to communicate reliably to office base. Able to work from home. Able to work some extended hours on occasions when required (Time off in lieu)

Specific Job Skills
Computer skills: Must be adept in use of MS Office, particularly Excel
Literacy and Numeracy: Must be able to produce accurate spreadsheets, write lucid and coherent letters and other correspondence according to disposition of recipient(s).

Experience of working in a Charity or other not for profit organisation
Experience of working within the Mental health sector